Cancellation and refund policy

Purchases open soon. No payments have been taken yet, so there is nothing to refund.

The short version

• Haven't downloaded anything yet? Full refund within 7 days of buying, no questions asked.
• Broken, not as described, never delivered or charged twice? Full refund within 30 days of buying.
• Changed your mind after downloading? No refund, because a downloaded file can't be returned. We say this before you pay.
• No cancellation fees, ever. Refunds are always the full amount you paid.

Cancelling before you pay

You can stop at any point before the payment completes by closing the checkout. Nothing is charged. If money leaves your account but you don't get your pack, contact us: we will deliver it or refund you in full.

Refund within 7 days if you haven't downloaded

If you haven't downloaded any file from your order, ask within 7 days of buying and we will refund you in full. You don't need to give a reason. Your download link stops working once the refund is made.

Refunds we always give within 30 days

Whether or not you have downloaded the files, ask within 30 days of buying and we will refund you in full if:

• you paid but never received access, and we can't deliver within one business day of hearing from you;
• a file is broken or won't open, and we can't send a working copy within 3 business days;
• the pack is materially different from its description on its page;
• you were charged twice for the same order, or charged the wrong amount (we refund the extra).

Change of mind after downloading

Packs are digital files delivered straight away, so once you have downloaded one we can't take it back, and change-of-mind refunds aren't available. That is why every pack's page lists all of its contents before you buy. This doesn't affect the refunds above or your rights under consumer law.

How to ask

Email us from the address you bought with, or contact us another way, with your order email or payment ID and what went wrong. We acknowledge your request within 48 hours with a reference number.

How long a refund takes

1. We decide within 2 business days of having what we need.
2. We start an approved refund within 2 business days, through Razorpay, to the payment method you used.
3. Your bank or UPI app usually shows it within 5 to 7 working days after that. The timing after we start the refund depends on your bank.

We refund the full amount you paid. We don't deduct payment fees.

Buyers outside India

Purchases from outside India will open later. When they do, buyers in the EU and UK will be asked at checkout to agree to immediate delivery and to confirm they understand this ends the 14-day right to cancel for digital content. Anyone who doesn't agree keeps that right. The refunds on this page apply to them too.

Your rights under consumer law

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, or the consumer law of the country you live in. If you're not happy with how we handled a request, see the escalation options on the contact page.